Head Housekeeper (Maternity Cover)

Join The Newman – Where REAL People Make a Difference

Head Housekeeper | Maternity Cover | Starting February 2027

Be part of London's luxury boutique hospitality scene at The Newman, now open in the heart of Fitzrovia.

We are looking for an exceptional Head Housekeeper to join our team on a maternity cover contract from February 2027, bringing strong leadership, an eye for detail and a genuine passion for creating outstanding guest experiences.

As Head Housekeeper, you will lead our Housekeeping operations, ensuring our 81 beautifully designed rooms and suites, alongside our public areas, are maintained to the highest standards of cleanliness, presentation and luxury.

This is an exciting opportunity for a hands on, commercially minded leader who takes pride in developing people, driving operational excellence and delivering the thoughtful details that make a stay truly memorable.

We're looking for someone who leads by example, inspires their team and understands that exceptional housekeeping is about far more than immaculate rooms. It's about creating an environment where every guest feels genuinely cared for.

Why Choose The Newman?

We believe great people deserve great benefits. Here's what you can expect as Head Housekeeper at The Newman:

• Experience dinners and stays
• Wagestream
• Retail discounts – including Amazon, Nike, Asda and ASOS
• Discounts at The Newman and over 500 Preferred Hotels worldwide
• Cycle to Work Scheme & Season Ticket Loans
• REAL People Awards
• Monthly social events and gifts
• Refer-a-friend bonus
• Company pension contributions
• Meals on duty and uniforms provided
• Tailored career development programmes

Some benefits are conditional on length of service, recognising your ongoing contribution to The Newman's success.

About You and the Role

As Head Housekeeper at The Newman, you will:

• Lead, inspire and develop the Housekeeping team, creating a positive, supportive and high performing working environment.
• Take full ownership of daily Housekeeping operations, ensuring exceptional standards across all guest rooms, suites, public areas and back of house spaces.
• Maintain meticulous attention to detail, ensuring every room reflects The Newman's luxury positioning and commitment to personalised guest experiences.
• Manage departmental budgets, payroll, labour productivity, purchasing and operational costs, balancing financial performance with exceptional service standards.
• Oversee linen, uniforms, guest supplies, cleaning materials and amenities, ensuring appropriate stock levels, effective inventory controls and minimal wastage.
• Manage departmental rotas, staffing levels and productivity in line with occupancy, business demands and operational requirements.
• Work collaboratively with Reception, Concierge, Engineering and the wider hotel team to ensure seamless room readiness, guest arrivals and departures.
• Ensure full compliance with health and safety requirements, COSHH, hygiene standards and hotel policies.
• Confidently use hotel systems, including Opera Cloud, Unifocus and Adaco, to support daily operations, productivity, purchasing and financial controls.
• Bring previous experience as a Head Housekeeper, Executive Housekeeper or senior Housekeeping leader within a luxury hotel environment.
• Be a visible, hands on leader who is comfortable supporting the team on the floor while maintaining a strategic overview of the department.
• Be flexible to work according to business needs, including weekends and bank holidays.

Above all, we're looking for someone who genuinely cares about their team, takes pride in the smallest details and understands the important role Housekeeping plays in delivering exceptional luxury hospitality.

Someone who can balance high standards with commercial awareness, inspire their colleagues and ensure every guest walks into a room that feels nothing short of perfect.

About The Newman

Located in the heart of Fitzrovia, The Newman offers 81 beautifully designed rooms and suites, including a signature rooftop suite with a private terrace and dedicated wellness area.

Guests can enjoy our all-day brasserie, Angelica, inspired by Northern European flavours, alongside Gambit Bar, serving cocktails and local craft beers. The hotel also features an entire floor dedicated to Wellness and Spa, offering treatments, classes and relaxation spaces.

Since opening in February 2026, The Newman has already made its mark on London's luxury hospitality scene, achieving One MICHELIN Key within our first year of trading, alongside recognition including The Times London Hotel of the Year 2026, GQ Most Stylish Hotel 2026 and Boutique Hotelier Best New Hotel 2026.

We welcome applications from everyone and celebrate diversity at The Newman. All applicants must have the right to work in the UK, and appropriate documentation will be required as part of the recruitment process.