Front Desk Supervisor

Join The Newman – Where REAL People Make a Difference

Be part of one of London’s newest luxury boutique hotels, now open in the heart of Fitzrovia. The Newman brings a fresh, vibrant approach to hospitality, combining thoughtful service, beautiful design, and a strong sense of community.

We’re looking for a Front Desk Supervisor who leads with warmth, confidence, and attention to detail. In this role, you will not only deliver exceptional guest experiences but also support and guide the Front Desk team, ensuring every interaction reflects our standards.

As a key presence in the lobby, you will set the tone for the guest journey, creating a welcoming atmosphere, driving consistency in service, and ensuring every guest feels recognised and cared for from arrival through to departure.

Why Choose The Newman?

We believe great people deserve great benefits. Here’s what you can expect as a Front Desk Supervisor at The Newman:

• Experience Dinners and Stays
• Wagestream
• Retail Discounts – Including Amazon, Nike, Asda and ASOS.
• Enhanced Holidays & Holiday Buy-Back
• Enhanced Family Leave
• Discounts at The Newman and over 500 Preferred Hotels worldwide
• Cycle to Work Schemes & Season Ticket Loans
• REAL People Awards
• Monthly Social Events & Gifts
• Refer a Friend Bonus
• Company Pension Contributions
• Meals on Duty and Uniforms Provided
• Tailored Career Development Programmes

Some benefits are conditional on length of service, recognising your ongoing contribution to The Newman’s success

About You and The Role

As a Front Desk Supervisor, you will lead by example, creating a warm, welcoming environment for both guests and the team. You will play a key role in shaping the guest experience, ensuring every interaction is personal, seamless, and reflective of The Newman’s standards.

You will:

• Lead the Front Desk team during your shift, ensuring smooth and efficient operations at all times
• Be a visible and approachable presence in the lobby, setting the tone for exceptional guest experience
• Create personalised and memorable moments for guests, anticipating needs and going beyond expectations
• Support check-ins and check-outs, room allocations, billing queries, and guest requests
• Review arrivals, VIPs, and special requests, ensuring all details are prepared and delivered to a high standard
• Take ownership of guest feedback, resolving concerns with empathy, confidence, and professionalism
• Coach and support Front Desk Agents, providing guidance, feedback, and on-the-job training
• Work closely with Housekeeping, Concierge, and other departments to ensure a seamless guest journey
• Ensure standards are consistently met, including presentation, communication, and attention to detail
• Support Duty Managers with operational decisions and step in when required
• Be flexible to work varied shift patterns, including weekends and bank holidays

Experience with Opera Cloud and Knowcross is essential, along with previous supervisory experience in a similar role

About The Newman

The Newman offers 81 rooms and suites, including a rooftop signature suite with a private terrace and dedicated wellness area. Guests can enjoy an all-day brasserie, Brasserie Angelica inspired by Northern European flavours, Gambit Bar with cocktails and local craft beers, and a full floor dedicated to wellness.

We welcome applications from everyone and celebrate diversity at The Newman. In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. You’ll need to provide documentation during the interview process.