Guest Service Agent

Guest Service Agent

Join The Newman – Where REAL People Make a Difference

Role Starting in Early September

Be part of something new in London’s luxury boutique hospitality scene. Opening in Autumn 2025, The Newman will bring a fresh and vibrant experience to Fitzrovia.

We’re looking for a Guest Service Agent who brings warmth, care, and attention to every guest interaction. As the voice and digital connection of the hotel, you’ll be one of the first points of contact for our guests—helping to plan their stay and ensuring they feel looked after from the moment they reach out.

Why Choose The Newman?

We believe great people deserve great benefits. Here’s what you can expect as a Guest Service Agent at The Newman:

• Experience Dinners and Stays
• Wagestream
• Retail Discounts – Including Amazon, Nike, Asda and ASOS.
• Enhanced Holidays & Holiday Buy-Back
• Enhanced Family Leave
• Discounts at The Newman and over 500 Preferred Hotels worldwide
• Cycle to Work Schemes & Season Ticket Loans
• REAL People Awards
• Monthly Social Events & Gifts
• Refer a Friend Bonus
• Company Pension Contributions
• Meals on Duty and Uniforms Provided
• Tailored Career Development Programmes

Some benefits are conditional on length of service, recognising your ongoing contribution to The Newman’s success

About You and The Role

As a Guest Service Agent at The Newman, you will:

• Be the first point of contact for guest communications—handling calls, emails, chats, reservations, and in-room dining with warmth and professionalism
• Coordinate with Reception, Concierge, Housekeeping, and F&B to ensure smooth daily operations and a seamless guest experience
• Manage pre-arrival tasks, guest requests, and special preferences, providing accurate information and thoughtful service at every stage
• Support the Reception team with admin tasks and contribute to up-selling and cross-selling opportunities
• Be flexible to work a variety of shifts, including weekends and bank holidays

With more hotels in the pipeline, this is an exciting time to join a growing hospitality brand where your career can flourish.

About The Newman

The Newman will offer 81 rooms and suites, including a luxurious rooftop signature suite with a private terrace and dedicated wellness area. Guests can enjoy an all-day brasserie serving dishes inspired by Northern European flavours and Gambit Bar, offering a range of cocktails and local craft beers, the hotel also features an entire floor dedicated to Wellness.

We welcome applications from everyone and celebrate diversity at The Newman. In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. You’ll need to provide documentation during the interview process.