Room Service Manager

Join The Newman – Where REAL People Make a Difference

Be part of one of London’s newest luxury boutique hotels in the heart of Fitzrovia. Now open, The Newman brings a fresh and vibrant hospitality experience to London, centred around warm service, thoughtful details and REAL People™.

We’re looking for a Room Service Manager to lead our in-room dining operation and create memorable guest experiences. You’ll be part of our Food & Drinks team, inspiring colleagues to deliver warm, efficient and personalised service to every guest.

Why Choose The Newman?

We believe great people deserve great benefits. Here’s what you can expect as a Room Service Manager at The Newman:

• Experience Dinners and Stays
• Wagestream
• Retail Discounts – including Amazon, Nike, Asda and ASOS
• Enhanced Holidays & Holiday Buy-Back
• Enhanced Family Leave
• Discounts at The Newman and over 500 Preferred Hotels worldwide
• Cycle to Work Scheme & Season Ticket Loan
• REAL People Awards
• Monthly Social Events & Gifts
• Refer a Friend Bonus
• Company Pension Contributions
• Meals on Duty and Uniforms Provided
• Tailored Career Development Programmes

Some benefits are conditional on length of service, recognising your ongoing contribution to The Newman’s success.

About You and The Role

As a Room Service Manager at The Newman, you will:

• Lead and motivate the Room Service team, creating a positive and supportive working environment
• Train, coach and develop colleagues to deliver confident and consistent service
• Oversee a warm, efficient and personalised in-room dining experience, maintaining high standards of service, presentation and product quality
• Work closely with the kitchen, Front Office, Housekeeping and other teams to ensure a seamless guest experience
• Support the team in taking and accurately processing orders by phone, using systems such as Micros and OperaCloud
• Manage daily operations, including team briefings, shift organisation, guest feedback and service recovery
• Monitor stock, ordering and equipment to keep the operation running smoothly
• Apply your knowledge of Forbes Travel Guide standards and the service expectations associated with the I Prefer loyalty programme
• Ensure food safety, allergen, health and safety, and company procedures are followed, with accurate records maintained
• Lead by example, taking pride in your appearance and supporting the wider Food & Drinks team during busy periods and events
• Be flexible to work a variety of shifts, including nights, weekends and bank holidays

You will also bring management experience in Room Service or In-Room Dining within a 4-star or 5-star luxury hotel, alongside a Food Hygiene Level 2 or 3 certification and a good understanding of HACCP.

With more hotels in the pipeline, this is an exciting time to join a growing hospitality brand where your career can flourish.

About The Newman

The Newman offers 81 rooms and suites, including a luxurious rooftop signature suite with a private terrace and dedicated wellness area. Guests can enjoy Brasserie Angelica, serving dishes inspired by Northern European flavours, and Gambit Bar, offering a range of cocktails and local craft beers. The hotel also features an entire floor dedicated to wellness.

We welcome applications from everyone and celebrate diversity at The Newman. In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. You’ll need to provide documentation during the interview process.