Reception Manager

Join The Newman – Where REAL People Make a Difference

Reception Manager | The Newman, Fitzrovia, London

Be part of London's luxury boutique hospitality scene at The Newman, now open in the heart of Fitzrovia.

We are looking for an experienced and passionate Reception Manager who brings exceptional leadership, personality and a genuine commitment to delivering outstanding guest experiences.

As Reception Manager, you'll lead our Front Office team, creating a culture where personalised service, attention to detail and operational excellence come naturally.

Reporting to the Head of Rooms, you'll play a key role in developing our people, driving guest satisfaction and ensuring seamless operations across our 24-hour hotel.

We're looking for a hands-on leader who inspires their team, takes ownership, thinks commercially and believes that exceptional hospitality starts with exceptional people.

Why Choose The Newman?

We believe great people deserve great benefits. Here's what you can expect:

• Experience dinners and stays
• Wagestream
• Retail discounts – including Amazon, Nike, Asda and ASOS
• Enhanced holidays & holiday buy-back
• Enhanced family leave
• Discounts at The Newman and over 500 Preferred Hotels worldwide
• Cycle to Work Scheme & Season Ticket Loans
• REAL People Awards
• Monthly social events and gifts
• Refer-a-friend bonus
• Company pension contributions
• Meals on duty and uniforms provided
• Tailored career development programmes

Some benefits are conditional on length of service, recognising your ongoing contribution to The Newman's success.

About You and the Role

As Reception Manager at The Newman, you will:

• Lead, motivate and develop the Front Office team, creating a positive, supportive and high-performing environment.
• Take ownership of recruitment, onboarding, training, performance management and team development.
• Champion exceptional, personalised guest experiences, ensuring every guest feels recognised and valued.
• Oversee daily Reception operations, maintaining seamless service and consistent standards across all shifts.
• Lead by example with a visible, hands-on presence in the lobby, building genuine relationships with guests.
• Confidently manage guest feedback and complaints, ensuring timely resolutions and continuous improvement.
• Drive commercial performance through room upselling, cross-selling and revenue opportunities.
• Take ownership of iPrefer loyalty enrolments, guest reviews and online reputation performance.
• Manage departmental rotas, payroll efficiency and operational budgets.
• Ensure effective communication, clear handovers and strong collaboration across hotel departments.
• Develop and maintain operational procedures, training programmes and service standards.
• Confidently manage Opera Cloud and other hotel systems, ensuring accuracy and operational efficiency.
• Bring previous Reception Manager or Assistant Reception Manager experience within a luxury 4- or 5-star hotel.
• Demonstrate strong leadership, commercial awareness and a genuine passion for coaching and developing people.
• Be flexible to support a 24 hour operation, including evenings, weekends and bank holidays when required.

Above all, we're looking for someone who leads with warmth, inspires confidence and takes pride in developing people while delivering exceptional luxury hospitality.

About The Newman

Located in the heart of Fitzrovia, The Newman offers 81 beautifully designed rooms and suites, including a signature rooftop suite with a private terrace and dedicated wellness area.

Guests can enjoy our all-day brasserie, Angelica, alongside Gambit Bar and an entire floor dedicated to Wellness and Spa.

Since opening in February 2026, The Newman has already achieved One MICHELIN Key, alongside recognition including The Times London Hotel of the Year 2026, GQ Most Stylish Hotel 2026 and Boutique Hotelier Best New Hotel 2026.

If you're passionate about people, leadership and exceptional luxury hospitality, we'd love to hear from you!

We welcome applications from everyone and celebrate diversity at The Newman. In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. Documentation will be required during the interview process.