Reservations Agent

Reservations Agent

Join The Newman – Where REAL People Make a Difference

Be part of London’s luxury boutique hospitality scene at The Newman, now open in the heart of Fitzrovia.

We are looking for a Reservations Agent who brings warmth, care, and attention to every guest interaction. You will often be the first point of contact for our guests, helping them plan their stay and ensuring they already feel welcomed before they arrive at the hotel.

Why Choose The Newman?

We believe great people deserve great benefits. Here’s what you can expect as a Reservations Agent at The Newman:

• Experience dinners and stays
• Wagestream
• Retail discounts – including Amazon, Nike, Asda and ASOS
• Enhanced holidays & holiday buy-back
• Enhanced family leave
• Discounts at The Newman and over 500 Preferred Hotels worldwide
• Cycle to Work Scheme & Season Ticket Loans
• REAL People Awards
• Monthly social events and gifts
• Refer-a-friend bonus
• Company pension contributions
• Meals on duty and uniforms provided
• Tailored career development programmes

Some benefits are conditional on length of service, recognising your ongoing contribution to The Newman’s success.

About You and the Role

As a Reservations Agent at The Newman, you will:

• Embody our REAL People values in every guest interaction
• Handle guest reservations with care and accuracy using Opera Cloud, SynXis, OpenTable, and Book4Time, managing bookings, amendments, and cancellations professionally
• Use your knowledge of our rooms, food and beverage offering, spa experiences, and promotions to confidently guide guests and recommend the right options for their stay
• Personalise each interaction by suggesting thoughtful extras and upgrades that enhance the guest experience and support revenue opportunities
• Maintain accurate records of reservations, cancellations, and amendments, while ensuring guest profiles are consistently updated within Opera Cloud.
• Develop strong rapport with guests and regular bookers over the telephone, delivering a warm and professional service that encourages guest loyalty and supports future business opportunities.
• Assist in the coordination of group reservations, including entering and maintaining rooming lists, updating booking details, and ensuring payment arrangements are correctly processed.
• Collaborate closely with Front Office, Spa, and F&B teams to ensure a seamless guest journey from booking through to departure
• Be flexible and available to work a variety of shifts, including weekends and bank holidays

With more hotels in the pipeline, this is an exciting time to join a growing hospitality brand where your career can flourish.

About The Newman

Located in the heart of Fitzrovia, The Newman offers 81 beautifully designed rooms and suites, including a signature rooftop suite with a private terrace and dedicated wellness area.

Guests can enjoy an all-day Brasserie, Angelica inspired by Northern European flavours, alongside Gambit Bar, serving cocktails and local craft beers. The hotel also features an entire floor dedicated to Wellness and Spa, offering treatments, classes, and relaxation spaces.

We welcome applications from everyone and celebrate diversity at The Newman. In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. Documentation will be required during the interview process.