Front Desk Agent

Join The Newman – Where REAL People Make a Difference

Be part of London's luxury boutique hospitality scene at The Newman, now open in the heart of Fitzrovia.

We are looking for a Front Desk Agent who brings warmth, personality and a genuine passion for hospitality to every guest interaction.

As one of the first and last points of contact for our guests, you'll play an essential role in creating memorable experiences, delivering personalised service and ensuring every stay is seamless from arrival to departure.

We're looking for someone who goes beyond the traditional Reception role, anticipates guest needs, takes ownership of requests and enjoys working collaboratively across the hotel.

Why Choose The Newman?

We believe great people deserve great benefits. Here's what you can expect as a Front Desk Agent at The Newman:

• Experience dinners and stays
• Wagestream
• Retail discounts – including Amazon, Nike, Asda and ASOS
• Enhanced holidays & holiday buy-back
• Enhanced family leave
• Discounts at The Newman and over 500 Preferred Hotels worldwide
• Cycle to Work Scheme & Season Ticket Loans
• REAL People Awards
• Monthly social events and gifts
• Refer-a-friend bonus
• Company pension contributions
• Meals on duty and uniforms provided
• Tailored career development programmes

Some benefits are conditional on length of service, recognising your ongoing contribution to The Newman's success.

About You and the Role

As a Front Desk Agent at The Newman, you will:

• Deliver a warm, genuine and personalised welcome, ensuring every guest feels recognised and valued.
• Manage check-ins, check-outs, room allocations and guest enquiries with confidence and efficiency.
• Confidently use Opera Cloud to manage reservations, guest profiles, billing, payments and daily Reception operations.
• Anticipate guest needs, recognise VIPs and returning guests, and create thoughtful, personalised experiences.
• Work closely with Housekeeping, Concierge, Food & Drink, Spa and other departments to ensure seamless guest service.
• Respond to guest calls, emails and messages promptly, taking ownership of requests through to completion.
• Handle guest concerns with empathy, discretion and a proactive, solutions-focused approach.
• Maintain accurate guest records, billing instructions and financial transactions, demonstrating excellent attention to detail.
• Identify opportunities to upsell bedrooms, Spa treatments, dining experiences and other hotel services.
• Maintain clear communication and shift handovers, supporting the Duty Manager and wider hotel team.
• Bring previous Front Desk or Guest Services experience within a luxury hotel or comparable hospitality environment.
• Demonstrate excellent written and verbal English communication skills, strong organisational abilities and confidence working under pressure.
• Be commercially aware, adaptable and passionate about delivering exceptional luxury hospitality.
• Be available to work a 4-on, 4-off shift pattern, including evenings, weekends and bank holidays.
• Embrace The Newman's REAL People values, bringing warmth, energy and a genuine passion for people to every interaction.

Above all, we're looking for someone who is approachable, energised, responsible and genuinely passionate about people. Someone who takes pride in the little details, enjoys making guests smile and wants to be part of a team that creates exceptional experiences every day.

About The Newman

Located in the heart of Fitzrovia, The Newman offers 81 beautifully designed rooms and suites, including a signature rooftop suite with a private terrace and dedicated wellness area.

Guests can enjoy our all-day brasserie, Angelica, inspired by Northern European flavours, alongside Gambit Bar, serving cocktails and local craft beers. The hotel also features an entire floor dedicated to Wellness and Spa, offering treatments, classes and relaxation spaces.

Since opening in February 2026, The Newman has already made its mark on London's luxury hospitality scene, achieving One MICHELIN Key within our first year of trading, alongside recognition including The Times London Hotel of the Year 2026, GQ Most Stylish Hotel 2026 and Boutique Hotelier Best New Hotel 2026.

We welcome applications from everyone and celebrate diversity at The Newman. In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. Documentation will be required during the interview process.